YOU CAN TELL US WHICH TEAMS/LEAGUES YOU'D LIKE TO AVOID. THERE IS A NOTE BOX IN YOUR CART PAGE.

Delivery & Returns


UK: 3-5 WORKING DAYS (FULLY TRACKED)

 

    RETURNS:

    We DO NOT accept returns unless it's an extreme situation and that could be either receiving a damaged shirt or the wrong size. The main point of our mystery box is that you get a mystery kit which adds a special excitement factor.

    With that being said, customer satisfaction is our number one priority at Mystery Kits and we offer all of our customers a ONE-TIME exchange, which means if your reason for exchange is that you're not happy with the team you received, we can exchange your shirt and send you a completely different club/national team, this option can only be activated ONCE.

    We DO NOT accept any items without tags, the item has to be returned to us with the original tag.

    PLEASE NOTE: IF YOU WANT TO EXCHANGE YOUR PRODUCT, YOU'LL BE RESPONSIBLE FOR THE RETURNS FEE AND THE DELIVERY FEE. EVERY ITEM RETURNED TO US MUST BE TRACKED.

    MY SHIRT IS DAMAGED, WHAT SHOULD I DO?

    Please contact us at: mysterykitshelp@gmail.com

    MY SHIRT IS THE WRONG SIZE, WHAT SHOULD I DO?

    Pleas contact us at: mysterykitshelp@gmail.com - the size guide is clearly stated under every product, so please read the size info before placing your order. 

    ANY OTHER QUESTION?

    If your question isn’t listed here please feel free to contact us via our Contact Us form.