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DELIVERY & RETURNS

UK: 3-5 WORKING DAYS (FULLY TRACKED)

 

    RETURNS:

    We DO NOT accept returns unless it's an extreme situation and that could be either receiving a damaged shirt or the wrong size. The main point of our mystery box is that you get a mystery kit which adds a special excitement factor. Customer satisfaction is our number one priority at Mystery Kits and we're more than happy to EXCHANGE your kit depending on the factors stated above.

    We DO NOT accept any items without tags, the item has to be returned to us with the original tag.

    PLEASE NOTE: IF YOU WANT TO EXCHANGE YOUR PRODUCT, YOU'LL BE RESPONSIBLE FOR THE RETURNS FEE AND THE DELIVERY FEE. EVERY ITEM RETURNED TO US MUST BE TRACKED.

    MY SHIRT IS DAMAGED, WHAT SHOULD I DO?

    Please contact us at: mysterykitshelp@gmail.com

    MY SHIRT IS THE WRONG SIZE, WHAT SHOULD I DO?

    Pleas contact us at: mysterykitshelp@gmail.com - the size guide is clearly stated under every product, so please read the size info before placing your order. 

    ANY OTHER QUESTION?

    If your question isn’t listed here please feel free to get in contact via mysterykitshelp@gmail.com or via our social media channels or via the contact box tab on the right hand side on the bottom of the home page.