UK: 3-5 WORKING DAYS (FULLY TRACKED)
UK Tracked Express: 3-5 working days (Pricing calculated at checkout)
Europe Tracked Express: 7-21 days (Pricing calculated at checkout)
ROW Tracked Express: 7-21 days (Pricing confirmed at checkout)
We DO NOT accept returns unless it's an extreme situation and that could be either receiving a damaged shirt or the wrong size. The main point of our mystery box is that you get a mystery kit which adds a special excitement factor.
With that being said, customer satisfaction is our number one priority at Mystery Kits and we offer all of our customers a ONE-TIME exchange, which means if your reason for exchange is that you're not happy with the team you received, we can exchange your shirt and send you a completely different club/national team, this option can only be activated ONCE.
We DO NOT accept any items without tags, the item has to be returned to us with the original tag.
A standard re-delivery charge at £4.99 will be applied.
PLEASE NOTE: IF YOU WANT TO EXCHANGE YOUR PRODUCT, YOU'LL BE RESPONSIBLE FOR THE RETURNS FEE AND THE DELIVERY FEE. EVERY ITEM RETURNED TO US MUST BE TRACKED.