YOU CAN TELL US WHICH TEAMS/LEAGUES YOU'D LIKE TO AVOID. THERE IS A NOTE BOX IN YOUR CART PAGE.

FAQ


One of our customers, Mason, asked us a simple question: "Mystery box, hmmmmm... Mystery box? What is a mystery box and how does it work?"

Our mystery boxes are a fun way to expand your shirt collection or give as a gift to any sports fan! That's the main idea behind it, you don't know what shirt is in that box. You get a special feeling when you open that mystery box.

We offer men's and kids jerseys for three different sports. Any club, country or season from around the world, delivered in our compact letterbox packaging. All of our shirts are authentic and brand new with tags.

We know there may be a team, country or specific colour you wish to avoid! That's perfectly fine! Just remember to tell us within the 'Any specific notes' section in the checkout column before finalising your order.

WHAT IS THE DELIVERY TIME?

We aim to dispatch all orders within 7 working days. Once your order has been processed, UK customers will receive their orders within 2-4 working days. International customers will receive their orders within 7-14 working days.

ARE THESE KITS AND JERSEYS AUTHENTIC?

Yes! Every single kit/jersey you receive is authentic. We do not condone the promotion or sale of counterfeit products.

AM I ABLE TO SELECT WHAT JERSEY I GET?

A very interesting question, yes and no. The main idea of this is to allow people to get different jerseys they normally wouldn't go out and buy themselves, but, we do understand people do not want tops of rival teams so please specify in the box named ' ' teams which you DO NOT want.

DO YOU SHIP OUTSIDE OF THE UK?

Yes we can ship pretty much anywhere worldwide, you can see our list checkout page in the shipping information section. If you cannot see your desired location please drop us an mail or message and we can explore options to get a box out to you. All of our Mystery Boxes are sent using a Royal Mail tracked service to provide a safe tracking system. 

HOW MANY SHIRTS ARE IN A BOX?
Each box contains 1 shirt only.

WHAT SHIRTS CAN I GET?
We have shirts from all continents and therefore a huge variety, but we do advise you to clearly state the shirts that you already have, to avoid disappointment.

MY SHIRT IS DAMAGED, WHAT SHOULD I DO?
Please contact us at: mysterykitshelp@gmail.com / 30-day policy.

MY SHIRT IS THE WRONG SIZE, WHAT SHOULD I DO?
Pleas contact us at: mysterykitshelp@gmail.com - the size guide is clearly stated under every product, so please read the size info before placing your order. 30-day policy.

ANY OTHER QUESTION?

If your question isn’t listed here please feel free to get in contact via mysterykitshelp@gmail.com or via our social media channels or via the contact box tab on the right hand side on the bottom of the page.